All our products are made on order and handmade exclusively for you by our artisans who have been practicing jewelry making for years. We ensure all our products go through quality control before shipping.
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible ! Please read through the following terms & conditions prior to making a purchase. All the purchases will be non-refundable. We strictly do not do accept returns/exchanges. Exchanges are accepted only if there is some manufacturing defect or if there is a size issue.
- Goods once sold can’t be exchanged/replaced as its made on order and handcrafted for you.
- Kindly note all custom-made orders are non-returnable, non-exchangeable and non-refundable.
- Exchanges are accepted ONLY IF THERE IS SOME MANUFACTURING DEFECT OR IF THERE IS A SIZE ISSUE, please send us a exchange request through mail or WhatsApp. After receiving the product, we shall send you a fresh piece.
- If the wrong product is being sent to you, which might happen sometimes. PLEASE CALL US ON OUR NUMBER or mail us for a smooth exchange process.
- Exchanges can be processed only once per order. (With given criteria)
- Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a exchange.
- Exchanges should be done within a week or 7-days of delivery, you have inform us within 24 hours of delivery.
- Returns are only accepted for damaged product and wrong delivered product.
- You will not be able to make exchange/return request by yourself on the website, you have to inform us.
- For any issues with your order we request you write to us over email at kailashjewellers.in@gmail.com within 24 hours of receiving the product.
- You may also contact us over call or WhatsApp at +91-9462670999.